Cancellation and Refund Policy
At UDesigns, we strive to provide you with a seamless shopping experience. However, we understand that there may be circumstances where you need to cancel your order or seek a refund. Please review our Cancellation and Refund Policy outlined below:
Order Cancellation:
- You may cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped.
- To cancel your order, please contact our customer service team immediately with your order details.
- Orders cannot be canceled once they have been processed or shipped.
Refund Policy:
- We offer refunds for products that are damaged, defective, or significantly different from what was described on our website.
- To be eligible for a refund, you must notify us within 7 days of receiving the product and provide photographic evidence of the issue.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable, except in cases where the product is damaged or defective.
- Refunds may take up to 7-14 business days to process, depending on your bank or credit card company.
Return Process:
- You can return a product in 2 business days
- To initiate a return and request a refund, please contact our customer service team via email or phone.
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Please ensure that the product is returned in its original packaging and condition, with all tags and labels intact.
- Customers are responsible for return shipping costs unless the product is being returned due to damage, defect, or an error on our part.
Non-Refundable Items:
- Certain items are not eligible for refunds, including personalized or customized products, gift cards, and clearance items.
- We reserve the right to refuse refunds for items that show signs of wear and tear or have been used or damaged by the customer.
Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to contact us using the information provided on our Contact Us page. Our customer service team will be happy to assist you.